Drive – Developing Referrals In Value Experiences

If you’ve ever read online reviews, you’ve probably noticed very few of the 4 and 5 stars ever mention price, or even product. The very best reviews always mention employees, service, and overall experience.

The DRIVE program will help you make sure everyone in your company knows what it takes to deliver a referral worthy customer experience, increasing your customer loyalty and company profitability for generations to come.

Where do YOU want to be in 12 months?
Maybe you’re looking to grow 5, 10, or even 20%. How many service calls and sales appointments will it take to get there? How should you be answering the phone? What does a referral worthy installation experience look like? Who on your team should be responsible for what? No matter where you want to go, a referral driven culture is key to getting you there quicker. It doesn’t matter if you’re a company of 3 or 3,000 creating a culture starts at the top. The DRIVE program will help you create a customized roadmap for where you want to get and action steps for getting there. Chances are, you’ve already got more than enough leads and a lot of the right people to get you there. Success requires making sure everyone on your team is DRIVEing to deliver an incredible customer experience.

Agenda
This process is unlike any other. Drive will help you completely understand the opportunities in your market and develop a Referral Driven Culture in all areas of your company.

Your Opportunity
How many systems (and dollars) exist in your market
What are the biggest challenges moving forward
What is a referral driven culture

Business Goal Setting
Develop a referral driven culture – what needs to happen
Who needs to be involved

Meet Your Goals
The importance of tracking
What should you be measuring consistently

Long Term Implementation
Lifetime value of loyal customers
Maximize your investment in people and processes

Downloadable Files

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Course Catalog